Sometimes the best support is simply having the time to get things done

One of the things I’ve really loved about the NDIS group sessions we’ve been running is seeing what happens when people are given something that can be surprisingly hard to find…

Dedicated time to actually get things done.

We all have those jobs that sit on the list.

The email you’ve been meaning to reply to.
The paperwork you’ve been putting off.
The spreadsheet that needs updating.
The appointments you need to organise.
The to-do list that seems to get longer rather than shorter.

And sometimes it’s not that you don’t know what needs to be done.

You just need some time, some structure, and someone there to help you get started.

That’s really what we’ve been building into our NDIS support.

Before our group session, participants can have one or two hours of individual time with me. We use that time to work through whatever they need help with that week.

For one person, that might mean going through their to-do list and working out what needs to happen first.

For another, it might be working through their inbox and dealing with emails that have been sitting there.

And for another participant, we’ve been helping her build spreadsheets around her business — working through the information, setting things up, and making the process easier for her to manage.

There isn’t a set list of tasks.

The support starts with what is actually happening in that person’s life.

Then we come together for our group session.

Some weeks, we’re working through our six-week program, where we’re building skills and systems around things like managing information, organising tasks, and creating ways of working that are sustainable.

Other weeks, part of the session is simply protected implementation time.

Participants can bring their own projects and spend that time actually working on them, with me and one of my VAs there to help when they get stuck.

They might be working through their inbox.

They might be tackling their to-do list.

They might be working on a personal project.

They might be building something for their business.

The important thing is that they’re doing it, rather than just talking about doing it.

And that’s where I think this model is really different.

We’re not trying to take over someone’s life admin and do everything for them.

We’re helping them learn how to manage it themselves, while providing practical support when they need it.

And, yes, it’s a group session — but it doesn’t have to feel like one

We run our sessions through Discord, which gives us quite a bit of flexibility.

Participants can use video if they want to. They can share their screen. They can mute themselves, mute other participants or simply work quietly while we’re available in the background.

They can also privately message me or my VA if they need help with something they don’t want to discuss in front of the group.

That means different people can participate in different ways.

Someone might be very comfortable chatting and asking questions.

Someone else might prefer to quietly get on with their work and message us privately when they need us.

And that’s important because there isn’t one “right” way to participate.

The six-week program is about more than getting through the list

The practical support is one part of what we’re doing.

The six-week program is about helping participants understand why things aren’t working for them and then building systems that make life easier.

We work through the process of:

Learn → Practise → Build your own system

So we’re not just helping someone clear their inbox today.

We’re helping them understand how to manage their inbox going forward.

We’re not just helping them organise their appointments.

We’re helping them develop a way of keeping track of appointments that works for them.

And we’re not just ticking things off a to-do list.

We’re helping them build the skills and confidence to work out what needs to happen next.

That’s the capacity-building part of what we do.

Sometimes support is simply having someone there

I think this is probably the biggest thing I’ve noticed through running these sessions.

For some people, the hardest part isn’t the task itself.

It’s getting started.

It can make a huge difference to have a regular time in the week where you know you can sit down, work through the things that have been hanging over you, and have someone there to help when you get stuck.

And then, over time, the goal is that those systems and skills become something the participant can use themselves.

That’s what we’re aiming for.

Not doing everything for someone.

Helping them build the confidence, skills, and systems to do more for themselves — with the right support around them when they need it.

And, honestly, seeing people arrive with a list of things they’ve been putting off and then watching them actually get stuck into it is one of my favourite parts of this work.