Privacy Policy – Life Balance Essentials

Last updated: September 2026

Life Balance Essentials respects your privacy and is committed to handling your personal information responsibly and in accordance with applicable Australian privacy laws.

This Privacy Policy explains what personal information we collect, how we collect and use it, who we may share it with, how we keep it secure, and how you can access or correct your information.

1. About Life Balance Essentials

For the purposes of this Privacy Policy, Life Balance Essentials means the business operated by Lisa Hawkins.

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:

Life Balance Essentials
Email: lisa@lifebalanceessentials.com.au
Website: https://lifebalanceessentials.com.au/

2. What personal information do we collect?

The type of information we collect depends on how you interact with us and the services you use.

This may include:

• your name;
• contact details, including email address, telephone number and postal address;
• information provided when you make an enquiry or request a service;
• information relating to appointments, bookings and services;
• billing and payment-related information;
• information about your preferences and requirements;
• information you provide when participating in a program, workshop or membership;
• information contained in emails or other communications with us;
• information required to provide concierge, life administration or capacity-building services;
• information provided by a parent, carer, support person or other authorised representative where relevant; and
• website and technical information, such as IP address, browser type, device information and website activity.

Depending on the service you request, you may choose to provide information that is considered sensitive information under Australian privacy law.

We only collect sensitive information where it is reasonably necessary for the relevant service and where permitted by law.

3. How do we collect your information?

We may collect personal information:

• directly from you;
• when you contact us by email, telephone, website form or other communication method;
• when you book or purchase a service;
• when you register for a program, workshop or membership;
• when you complete an online form or questionnaire;
• when you communicate with us during the provision of a service;
• from an authorised representative, parent, carer, support person or other person acting on your behalf;
• through our website and associated technologies; and
• from third parties where you have authorised them to provide information to us or where permitted by law.

Where practical, we will collect personal information directly from you.

4. Why do we collect and use personal information?

We collect and use personal information to:

• respond to enquiries;
• provide and manage our services;
• arrange appointments and bookings;
• provide life administration, concierge, productivity and capacity-building support;
• administer programs, workshops and memberships;
• communicate with clients and participants;
• process payments and manage subscriptions;
• issue invoices and maintain business records;
• provide resources and information relevant to the services you have requested;
• improve our services and website;
• send marketing communications where you have consented or where otherwise permitted by law;
• manage complaints and enquiries;
• meet our legal, accounting and administrative obligations; and
• protect the security and integrity of our business and systems.

We will not use your personal information for purposes that are unrelated to why it was collected unless permitted or required by law.

5. Payment information

When you make a payment through our website, a payment link, invoice or other payment method, your payment may be processed by a third-party payment provider such as Stripe.

Depending on the nature of the service you receive, Life Balance Essentials may receive or retain payment-related information where reasonably necessary to process payments, manage your account, provide concierge services or make authorised purchases or payments on your behalf.

Where payment information is processed through a third-party payment provider, that provider may collect, store and process payment information in accordance with its own privacy policy and terms.

We take reasonable steps to protect payment information we hold and only retain it for as long as reasonably necessary for the purpose for which it was collected, or as required by law.

We may receive information such as your payment status, transaction amount, transaction date, payment method and other information required to manage your purchase, subscription or service.

Where you authorise Life Balance Essentials to make purchases or payments on your behalf, we may use payment information for that purpose in accordance with your instructions and any applicable authorisation.

6. Programs, workshops and support services

If you participate in one of our programs, workshops or support services, we may collect information necessary to provide that service.

For example, this may include information about your goals, organisational needs, communication preferences, appointments, paperwork, administrative tasks or other information you choose to provide.

Where services are provided to NDIS participants, we may collect information reasonably necessary to provide the agreed service and communicate with the participant, their representative or relevant support people.

We will only use and disclose this information for appropriate purposes and in accordance with applicable privacy laws and your instructions where required.

7. Who may we share your information with?

We may disclose personal information where reasonably necessary to operate our business and provide our services.

Depending on the circumstances, this may include:

• payment processors;
• booking and scheduling platforms;
• website and hosting providers;
• email and communication providers;
• software and technology providers;
• professional advisers such as accountants, lawyers or insurers;
• contractors or service providers assisting us to deliver services;
• third parties you have asked us to contact on your behalf;
• your authorised representative, parent, carer or support person where appropriate;
• plan managers or other relevant parties where you have authorised disclosure in connection with an NDIS service; and
• government agencies or other organisations where disclosure is required or authorised by law.

We do not sell your personal information.

8. Overseas disclosure

Some of the technology and service providers we use may store or process information outside Australia.

Where this occurs, your personal information may be disclosed to or stored by overseas recipients in accordance with applicable privacy laws.

We will take reasonable steps to ensure that information handled by third-party providers is managed appropriately.

Because the technology providers used by a business can change over time, this Privacy Policy does not attempt to list every country in which a third-party provider may operate.

9. Direct marketing

We may send you information about Life Balance Essentials services, programs, workshops, memberships and other offerings where permitted by law.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us directly.

Unsubscribing from marketing communications will not affect essential communications relating to a service you have purchased or are currently receiving.

10. Cookies and website analytics

Our website may use cookies and similar technologies to help the website function, understand how visitors use the website and improve our services.

We may use analytics and other website technologies provided by third parties.

You can generally control or disable cookies through your web browser settings, although doing so may affect some website functionality.

11. How we store and protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored electronically using our own systems and third-party service providers.

We limit access to personal information to people who reasonably need it for business or service-delivery purposes.

No method of electronic storage or transmission is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

12. How long do we keep personal information?

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain appropriate business and financial records, resolve disputes and meet legal or regulatory obligations.

When information is no longer required, we will take reasonable steps to securely delete or de-identify it, subject to any legal or legitimate business requirement to retain it.

13. Accessing your personal information

You may request access to personal information we hold about you.

You may also ask us to correct information if you believe it is inaccurate, incomplete or out of date.

To make a request, contact us using the details at the end of this Privacy Policy.

We may need to verify your identity before providing access to or changing personal information.

In some circumstances, we may be unable to provide access to particular information where an exception under applicable privacy law applies. If this occurs, we will explain the reason where we are permitted to do so.

14. Correcting your personal information

We want the personal information we hold to be accurate and up to date.

If you believe information we hold about you is incorrect, please contact us and explain what needs to be corrected.

We will take reasonable steps to correct information that is inaccurate, incomplete, out of date or misleading.

15. Privacy complaints

If you have concerns about how we have handled your personal information, we encourage you to contact us first so that we have an opportunity to understand and resolve your concern.

Please contact:

Life Balance Essentials
Email: lisa@lifebalanceessentials.com.au

We will acknowledge and investigate your complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

16. Third-party websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

17. Children’s privacy

Our services are generally designed for adults.

Where we provide services involving a person under 18, we may collect information from or about that person where reasonably necessary to provide the service and in accordance with applicable privacy laws.

Where appropriate, we may communicate with a parent, guardian or authorised representative.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.

The current version will be published on our website.

We recommend checking this page periodically for the latest version.

Last updated: September 2026