Concierge Terms of Service: Effective 9/11/2020
By activating your account with Life Balance Essentials, you agree to the terms and conditions of this Life Balance Essentials “Terms of Service”. Life Balance Essentials will notify you in writing to agree with any changes to this agreement or any of the terms or conditions contained herein.
All fees are to be prepaid by Electronic Funds Transfer. Any Rates and fees provided by Life Balance Essentials, are for services rendered directly by Life Balance Essentials and do not include charges by Third Party Vendors or Merchandise and Materials purchased to complete your request.
We are able to provide services 24/7, however, Life Balance Essentials “standard” hours are 9:00 A.M. to 5:00 P.M. Monday through Friday. Services requested outside “standard” hours and / or on public holidays will be subject to additional 20% surcharge to the “standard” fees.
Third Party Expenses
At your request, Life Balance Essentials may purchase items either over the internet or on the phone from “Third Party” vendors with the use of your credit card. In the event that you initially want Life Balance Essentials to make such purchases for the case you will be asked to provide credit card details to be used for these purchases.
Authorisation may be either verbally or in writing. Any request over $300 must be by email or other written authorisation and instruction. Life Balance Essentials will not purchase item/s on behalf of the client unless first authorised to do so by the client.
Life Balance Essentials does not warrant the purchases of goods and services made on your behalf that is provided by Third Parties. Life Balance Essentials acts to facilitate the purchase/s on your behalf.
Any disputes with charges need to be addressed to your Credit Card Company or Merchant provider. All invoices, shipping information, etc. will be sent directly to your email address for goods and services provided by any Third Party vendor. If Life Balance Essentials agrees to make a credit card purchase on behalf of the client (i.e. not made directly with the client’s credit card), Life Balance Essentials reserves the right to request payment from you in advance.
All requests within the Concierge Trial must be used within the trial period. Requests not used within the trial period will not be refunded or rolled over.
Concierge services provide you with an informational driven service, limited to telephone oriented, email or online tasks. Our consultants will not physically provide work such as pick-ups, mailings, drop offs, or any ERRAND SERVICES. Errand services are available within our other membership packages. In addition concierge requests do not include the provision of any secretarial services. Concierge requests are time limited to 30 minutes per request. If the request takes longer than 30 minutes, you will be billed at $120 per hour. We may provide services to you using our employees, contractors and third party providers. Any services requiring international calls will be billed accordingly.
Please keep in mind that to better service all of our clients we would appreciate your prompt inquires. Operators will not remain on hold for long periods of time, or provide in depth research with concierge requests. If that is desired, we can perform that task at an hourly rate. We anticipate that most concierge request calls will commence from beginning to end in approximately 2-4 minutes. In addition, for ASAP requests, we advise that you make such requests via telephone.
Travel Arrangements are also offered as part of our services. Life Balance Essentials will attempt to find you a low cost deal for air travel, hotel accommodations, limo services, etc. We are not responsible in any way and do not represent the quality or vouching of any of these service providers. If you are not pleased with any services referred to by our operators, please contact the service provider, rather than Life Balance Essentials. Once we make a purchase or place an order for flights, hotels, or any other travel related services, we will not be held responsible for any refunds or disputes. It will be your responsibility to inquire upon any cancellation rules prior to booking and dispute any concerns you have directly with the service provider. Life Balance Essentials will not refund credit or be held responsible whatsoever for any travel related purchases.
From time to time, an Operator may offer to text you the information you are looking for. Whether you are looking for movie times, directions or a telephone number, we’ll send you a text message. You agree that by saying yes to receiving the text message, you may be charged by your cell phone company. Life Balance Essentials will not reimburse or be responsible for your text message charges.
If you were provided with a Gift Voucher from Life Balance Essentials it is required that you activate your account within 12 months from the date of purchase. If you have not activated your account in less than 12 months from receiving your gift voucher, you will not be eligible for use of our service. Please note that your gift voucher will expire within a predetermined period of time. You must utilise our service during this ACTIVE period of time as unused requests will not be made available for use or refunded whatsoever upon expiration. Gift Vouchers are not refundable in anyway.
Cancellations and / or late requests
Services scheduled with less than 24 hours notice, may incur a convenience fee of $25.00, to accommodate necessary scheduling changes. Services canceled without prior notice may result in the full price of service being charged.
Privacy and Confidentiality
Life Balance Essentials knows how important privacy is to you and is committed to honouring your privacy.
All personal and credit card information obtained is gathered for the purpose of providing concierge services and billing the client for services rendered.
At no time, will any collected information be disclosed to a third party, except for the purpose of completing the client’s financial obligation to Life Balance Essentials.
By agreeing to our terms, you realise that there are inherent limitations to the services we provide. We will not make illegal purchases on your behalf or represent you in any unlawful or illegal way. For purchases made on your behalf, Life Balance Essentials nor its employees will be held accountable for returns, refunds, or guarantees on behalf of the products or services you are purchasing. We will take all the precautions necessary to protect your information, but we will not be held responsible or accountable or liable for any reason whatsoever should your information become exposed or if you are not pleased with the products or services you approved for us to charge on your behalf. We will not lie on your behalf for any reason or be involved or responsible for any of your personal, business, financial or other actions. Our operators will not honor fraudulent outbound calling, money collections, prank calling or other illegal activities.
Limitation of Liability
In no event will Life Balance Essentials, any of its partners, providers, affiliates, including their respective officers, directors, employees or representatives, be liable for any indirect, incidental, compensatory or punitive damages or damages resulting from loss of profits, lost data or business interruption arising out of the use, inability to use, or the results of use of the service. You agree to indemnify, defend and hold harmless Life Balance Essentials, its service providers, and each of their subsidiaries, affiliates, officers, directors, shareholders, beneficiaries, members, partners, employees, consultants, attorneys and agents and their respective successors and assigns, if any, (collectively the “Indemnified Parties”) from and against all claims, actions, losses, liabilities, damages, costs and expenses (including, but not limited to, attorneys’ fees and costs) arising from or relating to your use of the Services provided by Life Balance Essentials. Recommendations of third party vendors are at your own risk and Life Balance Essentials shall not be held responsible for any dissatisfaction from any service or merchandise. The decision to use any third party service vendor is totally your own, and is only a recommendation by us and holds no guarantees for satisfaction. Any complaints, refunds, etc. should be directed to the specific vendor and not to Life Balance Essentials. The concierges’ comments and recommendations presented are based on research and opinions collected by the concierges, and are subject to change at any time. In addition, all responses will be provided based upon REASONABLE research and efforts on behalf of our staff. We do not recommend utilising our services for financial, legal, tax or other sensitive matters.
We use all reasonable endeavors to monitor the goods and / or services provided by our service partners but we cannot accept responsibility for any loss, liability or cost incurred by you as a result of any acts or omissions of service partners nor can we guarantee the accuracy of information supplied to you by service partners. No guarantees can be given on behalf of any service partners. You shall require seeking compensation for any loss or damage suffered directly from the service partner.
Life Balance Essentials holds the right to refuse dealing with any business it believes is unsafe and unsuitable for its employees.
Life Balance Essential holds the right to refuse any business it feels is unsafe and unsuitable for its employees.
All notices to a party shall be in writing and shall be made either via e-mail or Australia Post. Notice shall be deemed given 24 hours after an e-mail that is not returned to the sender is sent, or 14 days after deposit in an Australia Post Box, to you at the address provided by you upon registration and to Life Balance Essentials at the address set forth below.
Life Balance Essentials
Level 2, 179 Maroondah Highway
Ringwood VIC 3134
Life Balance Essentials will from time to time make changes to our terms of service as circumstances require. You will be notified of any changes.